The Anvil • Dec 2025

The Anvil • Dec 2025

Working Safe to Get Home Safe This Festive Season A Message to All Construct Services Trade Partners Nationwide

As we approach the end of another busy year, Construct Services is reminding all trade partners across Australia to stay focused on safety during the festive season. National WHS regulators consistently report an increase in serious incidents, injuries, and fatalities during November and December. In Victoria alone, WorkSafe has highlighted that 71 workers have lost their lives in the last five years during these months, with more than 20,000 injury claims submitted. Although data varies across states, the trend is clear: the end-of-year period carries significantly heightened risk.

The final months of the year often bring compressed schedules, greater workloads, holiday deadlines, and pressure from clients and insurers to complete works before shutdown. These conditions increase the likelihood of fatigue, rushed decisions, and shortcuts—factors that are known contributors to workplace incidents.

At Construct Services, we want every worker, on every site, to get home safe. No repair, no deadline, and no customer expectation is ever more important than a worker’s wellbeing. That principle must guide all decisions on site.

In the insurance repair environment, where conditions can change rapidly and damaged structures present unusual risks, staying vigilant is crucial. We are asking all trades to double down on safe practices, maintain clear communication, and ensure all work is performed in line with WHS laws, SWMS, and our own safety procedures.

Before any site closes for the holidays, please ensure:

  • All your loose materials are secured or removed
  • Boundary fencing, where you have installed this, is stable and prevents access
  • Excavations are back-filled or safely covered
  • Waste is removed
  • Plant is isolated and locked down or better still, removed from site to prevent theft or damage
  • Sites are left safe for clients, neighbours, and the public

This festive season let’s commit to keeping ourselves and our teams safe. Thank you for your hard work throughout the year—and for helping ensure every worker gets home safely to their family these holidays.

Welcome to HammerTech

As part of our ongoing commitment to safety, compliance, and site accountability, all Construct Services trade partners will continue to see QR code sign-in posters at the entrance of Ensureflow-managed projects, with similar processes used on HammerTech sites for higher-risk or higher-value jobs.

These posters serve an important purpose: they allow Construct Services, as the PCBU, to know exactly who is on site at all times. This is not optional—it is a legal requirement under the WHS Act and WHS Regulations to ensure emergency preparedness, manage authorised access, and uphold safe work practices. If an incident occurs, sign-in records allow us to confirm who is present, who may require assistance, and whether anyone remains inside the property.

What You Will See on Site

  • QR-code posters placed on site fencing, boundary signage, or the property entrance. Scan this with your phone.
  • The first page displayed after scanning the QR code will be the Site Safety Rules—please read them before proceeding.
  • On larger projects or involving high-risk construction, you will see a project-specific QR code or an iPad sign-in device.
  • Sign-out is required:
    • QR code sign-ins → sign out via SMS text message
    • iPad sign-ins → sign out on the iPad
      Accurate sign-out supports safety, emergency response, and protects you in cases of attendance or invoicing disputes.

Why Signing In Matters

  • Ensures only authorised, inducted workers enter the site
  • Creates a clear record for emergency response
  • Supports compliance with WHS legislation and regulator expectations
  • Protects trades and Construct Services by providing accurate, verifiable attendance records

End-of-Year Competition – Scan for a Chance to Win!

To help everyone get familiar with the QR process, we’re running a fun end-of-year practice draw.

Scan the dummy QR code below – You will see a list of our site safety requirements as a bonus!!!

Select your Employer as ‘other – visitor’ then enter your company name.

Fill out your details as they would appear in a sign in register.

Use the reason for visit: “Merry Xmas”

Everyone who completes the practice sign-in will go into the draw to win:

1 × $100 BWS Gift Voucher

The winner will be randomly selected on 4 January 2026 and announced in the next Construct Services Quarterly Newsletter.

Regulator Update

Model Codes of Practice are practical guides to achieving the standards of health and safety required under the model WHS Act and Regulations.

To have legal effect in a jurisdiction, a model Code of Practice must be approved as a code of practice there. To determine if a model Code of Practice has been approved in a particular jurisdiction, check with your local WHS regulator.

An approved code of practice applies to anyone who has a duty of care in the circumstances described in the code. In most cases, following an approved code of practice would achieve compliance with the health and safety duties in a jurisdiction’s WHS Act and Regulations.

Like regulations, codes of practice deal with particular issues and do not cover all hazards or risks that may arise. Health and safety duties require you to consider all risks associated with work, not only those risks that regulations and codes of practice exist for.

While approved codes of practice are not law, they are admissible in court proceedings.

Courts may regard an approved code of practice as evidence of what is known about a hazard, risk or control and may rely on the relevant code to determine what is reasonably practicable in the circumstances.

https://www.safeworkaustralia.gov.au/law-and-regulation/codes-practice

Commercial Excavation Safety
Underground Services

Before any digging begins, PCBU’s must identify, locate, and protect all underground services such as gas, electricity, water, and communications. Striking buried services can cause serious injury, outages, or major damage. Always plan the excavation, use service plans, pothole to confirm locations, and follow safe work procedures.

Click here to access the Excavation Safety Toolbox. 

Project in Focus

The Armidale Project...

The Anvil • Oct 2025

The Anvil • Oct 2025

Welcome to the first edition of the Anvil

My name is Phil Townsend, National Safety Manager for Construct Services, and I’m proud to welcome you to the very first edition of The Anvil—our new quarterly contractor safety newsletter.

As part of our commitment to building strong, safe, and successful projects together, The Anvil is designed to connect with you early—well before the first day on site—so we can share knowledge, address questions, and work towards our shared goals.

Each edition will bring you important regulatory updates, highlight standout projects, provide practical HammerTech tips, and include a toolbox talk you can put into action straight away. By staying connected and informed, we can ensure that every job starts on the right foot and ends with success for all.

I’m excited about the journey ahead and the opportunity to work alongside you. Together, we can forge safe, productive, and inspiring worksites where everyone goes home safely, every day.

Toolbox Talk • Silica Controls

Respirable crystalline silica is a hazardous dust created when cutting, grinding, drilling, or polishing materials like concrete, bricks, tiles, and stone. Long-term exposure can cause serious illnesses, including silicosis, lung cancer, and chronic bronchitis.

Across all states and territories, strict new regulations now require robust controls such as on-tool water suppression, local exhaust ventilation, and mandatory respiratory protection. Employers must conduct air monitoring, maintain exposure records, and ensure all workers receive silica awareness training.

These measures are not optional—they are enforceable legal requirements designed to protect your health and safety on every job site.

Welcome to HammerTech

Introducing HammerTech: Your Safety & Compliance Ally

Construct Services uses HammerTech to manage safety and subcontractor compliance across major projects. We use HammerTech for high-risk jobs and construction projects where we are the Principal Contractor, as required by law.

As a trusted subcontractor, you must complete the HammerTech induction for your business and workers, and submit SWMS for any high-risk construction work.

When awarded a job, you’ll receive a welcome email from our safety team with a link to register or log in. You’ll need to:

  • Upload required company details, insurances, and licences.
  • Complete online inductions for all workers.
  • Provide project-specific SWMS and safety documents.

HammerTech can pull your business details across multiple sites, saving time on paperwork and keeping your team focused on the job. In future newsletters, we’ll share tips to help you get the most out of HammerTech and maintain high safety standards.

Project in Focus

Kirrawee iSpace Fire • Make Safe Works Awarded

Construct Services was engaged to deliver the Make Safe works at the iSpace self-storage facility in Kirrawee, following a late-night fire that tore through the upper levels of the building. Around 12 NSW Fire and Rescue trucks were deployed to bring the blaze under control, with swift action saving the lower levels and preventing the fire from spreading to neighbouring properties.

A structural engineer’s assessment found several tilt-up concrete panels to be unstable, requiring extensive propping before remediation could begin. More than 500 props were installed on the ground floor to stabilise the structure and support the heavy machinery needed to carry out the Make Safe works.

Working in lockstep with the Site Supervisor a dedicated Construct Services Safety Advisor was provided to guide safety on site, ensuring no lost time injures were reported for the life of the construction project.

Regulator Update

This October marks the start of National Safe Work Month, with Safe Work Australia encouraging all businesses to show visible leadership in WHS and use the 2025 campaign kit in toolbox talks and site communications.

Across the states and territories:
  • NSW – SafeWork NSW is now an independent statutory regulator (since 1 July) and is increasing enforcement alongside its “Irreplaceable / Safe at work. There for them” campaign.
  • VIC – A strong focus continues on falls from height, with several construction cases already escalated for legal action in 2025.
  • QLD – Inspectors are running a statewide compliance campaign on the safe use of plant in construction (through September).
  • SA – Published its 2025/26 construction compliance campaigns covering HSRs, incident response, and site risk fundamentals.
  • WA – Completed proactive inspections on construction-site security and continues to target falls compliance.
  • ACT – Operation Safe Prospect keeps residential construction under scrutiny, with quarterly regulator updates now in place.
  • TAS – Preparing for WorkSafe Month activities in October (following its safety conference).
  • NT – Maintaining strong industry engagement through education, alerts, and safety initiatives.

Tip for contractors: Build your pre-start briefings and SWMS refreshers around this year’s priority themes — falls prevention, plant safety, site security, and worker wellbeing.

Multi-Tenancy Shopping Village

Multi-Tenancy Shopping Village

Severe storm and wind damage impacted a commercial building housing multiple stakeholders, including 12 businesses and a residential unit on the upper floor. The project involved a full structural re-roof spanning over 1,500 sqm, along with comprehensive internal repairs to both the residential and commercial areas.

LOCATION: NSW

Before
After

Workshop Reconstruction

Reconstruction, Dealership Office, Warehouse & Workshop

Extensive fire damage affected a motor vehicle dealership office, including the warehouse and mechanical workshop. The project involved the removal and replacement of tilt panels, the roof structure, and all internal contents and equipment. The rebuild was completed to match the original pre-loss features and floorplan.

LOCATION: QLD

Before
After

Showroom Make Safe

Showroom Make Safe

After a significant fire at the property, Construct Services was called upon to perform emergency make-safe works. Our dedicated team worked closely with fire services to assist in extinguishing small fires and with fire investigators ensuring safe access to the site. Beyond the technical work, we provided crucial support to the insured customers during a highly distressing time, understanding the emotional toll such an event can take. In collaboration with fire investigators and safety advisors, we facilitated safe access and maintained clear communication with the involved loss adjusters. We coordinated all trades on-site to secure and stabilise the property, preventing unauthorised entry, while managing the partial demolition of damaged structures and preserving the site for further investigation. At Construct Services we are committed to looking after people, not just claims. Throughout the process, safety, compliance, and clear communication remained our top priorities. We take pride in delivering best-in-class service with the utmost care and professionalism, ensuring a smooth and seamless transition from emergency response to full recovery.

LOCATION: WA

Commercial Factory

Commercial Factory

Construct Services has successfully completed the demolition works of a commercial storage unit complex in Sydney, NSW that was engulfed by a devastating fire. Our team’s swift and efficient response was crucial to meeting tight deadlines and ensuring a successful project outcome. At the heart of this project was our unwavering commitment to safety. Despite the complex risks and challenges, we ensured all WHS protocols were strictly followed, while effectively managing communication and collaboration with all stakeholders.

LOCATION: NSW

Industrial Project

Industrial Project

Construct Services has successfully wrapped up Stage 3 of our industrial project with the completion of this impressive concrete driveway. This milestone involved pouring over 500 cubic metres of concrete, covering approximately 2000m² to finalise the carpark area for the insured’s commercial business. Minimising business interruption through meticulous planning and preparation along with proactive stakeholder communication were the cornerstones of this project’s success.

LOCATION: NSW

Warehouse Make Safe

Commercial Warehouse
Make Safe

Construct Services are excited to highlight the tremendous efforts made by our team, particularly the afterhours efforts whilst working tirelessly through the night to secure and makesafe the commercial factory site following the devastating fire incident. Their commitment and resilience, working around the clock, have been essential in stabilizing the site and ensuring the safety of all involved.

LOCATION: VIC

[email protected]

HEAD OFFICE

Unit 1, 26 Vision Street,
Wangara WA 6065

Inserve Australia Pty Ltd trading as
Construct Services
ABN. 76 147 747 859